How to Spot a Bad Cleaning?

Here’s our highly entertaining video on how to spot a bad cleaning.

House Cleaning Services

What are house cleaning services?

How do you know if you received professional house cleaning service vs. unprofessional? Read to find out.

Simply put, house cleaning services is service provided for interior of your home to remove dirt, dust, and grime build up associated with everyday life! Most home owners clean up after themselves and keep their homes tidy but sometimes life gets in a way and chaos and clutter win. That’s where a professional house cleaning company comes in. We’re your ally in taming chaos.

House cleaning service will:

• dust all horizontal services

• vacuum rugs and upholstery

• mop floors

• clean and disinfect bathrooms

• clean and disinfect kitchen

• tidy up and organize your home

• make you feel better and stress-free

What to look out for when hiring a house cleaning service?

1. Business License

2. Insurance (worker’s compensation and general liability)

3. Are their employees W-2 or contractors? (You want W-2)

4. What safety training are they providing?

5. What supplies are they using?

6. How responsive is administration?

7. What’s included in the house cleaning package?

8. How many hours of house cleaning service will you receive?

9. What guarantees do the maids provide?

10. How’s their online reputation?

If you have any questions, comment below or contact us. We’re here to help. You can see our license, insurance, etc on our home page.

Here’s an example of fantastic house cleaning work by our maid service: https://youtube.com/shorts/C2IT28SdWvA?si=bJxK81WmhOVTyeJR

Tough Year

2020 has been a difficult year for all.

House cleaning businesses all over the country were affected severely.

We are grateful for all the support and kindness we’ve received from our clients, community partners, and employees.

Love you all and we will never forget it.

Good News!

The Superb Maids are now offering a complimentary high-touch sanitation with any cleaning to all of our customers. In addition to our regular cleaning, we will specifically disinfect ALL areas of your home that are most frequently touched, including door handles, drawer pulls, light switches, and remotes.  You're not alone.  We will help you combat the viruses and bacteria, using our professional-grade disinfectants which kill corona-family viruses within 45 seconds as well as Clorox disposable wipes! 

Even better, Superb Maids' regular cleaning protocols and standard operating procedures were always at the top of the industry standards for sanitation:

1. Our staff goes straight to your home in the morning, instead of meeting at the office like with most other employers; 

2. We work predominantly in small teams of only 1 to 2 people and each team only services 2 homes per day;

3. We wear shoe covers, freshly washed uniforms; masks; and use fresh professional grade micro-fiber cloths at each home. 

4. We offer flexible schedule and support our employees instead of penalizing them when they feel unwell and can't work;

5. We offer health and disability benefits to our staff unlike many other competitors;

6. We carry worker's compensation insurance so if any of employees get sick at work, they seek treatment and can recuperate instead of having to continue to work;

7. We carry general liability insurance so if there is any damage or injury from our actions, you are protected. (Thankfully, we've yet had to file a claim, but still!)

8. We do not require you to be at home when we clean and 6+ feet distance is a rule rather than exception (remember that we even ask you to keep away your pets?); Overwhelming majority of our clients are not at home when we clean as our flat rates are conducive to that.

9. We allow any client rescheduling of the cleaning without any penalty if there are any signs of any illness, even a cold.

10. We have extensive experience cleaning for people with chemical sensitivity, elderly, post-surgery, and chemo-therapy patients.

We know, the times are uncertain and the media sounds scary, but the viruses and bacteria do not read the news and they keep multiplying and clinging to the grime and grease in your home.  The solution is to clean more, not less.  Professionally, not haphazardly. 

If you've got someone in your family who's high risk and can't have us over but need help cleaning, please reach out with any questions! We will share our best tips and solutions for any cleaning challenges you encounter if you must do it yourself. We got this! 

Finally, if you or someone you know are a doctor or a nurse and battling the current public health crisis, we want to help. Between now and April 30, 2020, we offer huge discounts to help you win your battle with germs at home so you can keep battling at work!

Thank you for being a part of our Superb family.

We look forward to seeing you! 

Elena, Nargi & Superb Team

One of the best things we’ve discovered about the maid business is befriending other maid service owners all over the country: Houston, Charleston, LA, New York, Oklahoma, and even as far as Canada! Our friends from WestMaids Vancouver cleaning services are just as awesome as we are!

Congratulations to our team for 2019 Super Service award!

Proud of our Superb Team for winning Angie’s List 2019 Super Service award that is given to the top 5% of house cleaning companies. Our team had won this award every year: 2016, 2017, 2018, and now 2019! Grateful to our customers and employees.

10 Reasons Why Maid Service Makes the Best Gift

1. Studies show that people who spend money to save time are significantly happier than people who spend money on material goods. Spending more time with family watching movies or playing board games instead of arguing over laundry or dishes amounts to more harmony and less stress.

2. Professionally cleaned home creates a healthier environment for your family - less dust and animal fur, fewer germs and viruses. You can breathe easier and get sick less.

3. Yes, every person can clean home on their own. OK, nearly every person. But to get into every nook and cranny, remove stains and build up of calcium takes some serious muscle. A professional maid service will spend vastly more time and effort on the cleaning than one even the most dedicated home owner can.

4. Living in a home that’s not entirely clean (or entirely not clean) can be aggravating and creating a constant background of low-level stress. Our environment is so important to how we feel and existing in a perpetual clutter creates a feeling of powerlessness and things being out of control. Conversely, having a beautiful, shiny, organized home gives a feeling of everything being hopeful and well-managed.

5. How many times do we search for our keys, an important yet misplaced piece of paper, a matching sock, or something else that’s missing in action? All these micro activities are not only counter-productive, they create a drag on productivity and waste valuable time on a regular basis. A home that’s clean and organized allows you to move faster and get more done.

6. It’s well known that one of the pillars of happiness is having a strong network of friends and family. But it’s somewhat embarrassing for most people to invite anyone over if the stove is full of grease and the dust bunnies are roaming every shelf. Conversely, beautiful and pristine home creates a joyful background for the bonding time with the ones you love the most.

7. Our home is frequently our biggest investment. It’s important to keep it in good shape and well-maintained. As with most other things in life, it takes a lot less money to take care of something on a regular basis rather than let it deteriorate and then have an emergency intervention (when mother-in-law is coming to town!)

8. Our children (and our furry children) deserve a hygienic and beautiful place to live. Their immune system is more fragile than ours and clean home is a must for our little ones.

9. It’s a universal and thoughtful gift. Some people - many people - are difficult to shop for. They may not enjoy or even appreciate the present that you spent your hard-earned money for. Maid service provides a gift of time and freedom - for this person to do whatever pleases them.

10. It’s a socially responsible gift. Rather than spending money on one more consumeristic item that was mass-produced in the third-world countries by underpaid and overworked labor and would be quickly discarded filling the landfill, you can help a local small business that invests in community, complies with labor laws, nurtures its employees and help them to build their American Dream!

P.S. If you’re interested in giving your loved ones (including yourself) a gift of a beautifully cleaned and healthy home, you can buy Superb Maids gift card in less than 1 minute here.

Absolutely in love with our Company Photos!

This just made our day 🙌🏼

One of our very first clients is coming back (hurray!). He trusted us with even helping with his wedding. 🥰 Now the family is having a baby (hurray hurray!) and they won one of our certificates that we gifted to KNPR ❤️ (hurray again!)

What makes a GREAT cleaning company

When I first moved to Las Vegas five years ago, I needed some help in cleaning a recently renovated apartment.  I opened Google and Yelp and went to town -- there were hundreds of cleaning companies, of all shapes and sizes.  “This is going to be easy!” - I thought. Welp, I was wrong. Most of the companies I contacted either didn’t answer the phone, had no website, had terrible reviews, or had customer care level of the DMV.  (Now that I own one, I would perhaps be kinder and less judgmental, of course!) After a few frustrating conversations, I managed to hire a small solo cleaner, in hopes that there will be more attention to detail and better result.  Wrong again. 

Had my experience been different and had I not found myself standing on a kitchen table with a soapy sponge in hand and cursing like a sailor, I would have never dared to start my own cleaning company.  As it was, when my best childhood friend Nargi immigrated to US and needed a job, we decided to create Superb Maids, armed only with a now infamous Reddit post by Rohan Gilkes (aka localcasestudy, who launched thousands of would-be entrepreneurs).  Fast-forward 4 years and we were able to dominate the Vegas market, generating millions in revenue, buying our own office building and winning every local and national award.

Since my friend and I had zero industry experience, we’ve approached this business as consumers.  And we’ve built our company with these ingredients:

1. The right mindset. 

2. Investment in relationships.

3. The right tools and systems.

Mindset.  From the outset, we’ve decided to do things right.  One of my favorite sayings comes from a small aircraft maker who said: “If it ain’t right, it ain’t right.”  We’ve identified our values and our top value was honesty.  Since in our business, trust is an absolute must, we’ve felt that we must genuinely earn our clients’ trust.  We were able to do it by:

• being properly licensed, bonded, and insured (despite the high costs)

• standing by our 100% satisfaction guarantee

• repairing any property damage accidentally caused by our staff

• being open and honest about any mistakes or issues that came up.
  

In the short term, this kind of commitment to one’s principles is costly.  But, in the long run, it allowed us to earn a solid reputation as a trustworthy and reliable provider. In business, especially our business, reputation is everything.

Relationships.  What frequently happens when you first hire an employee?  Typically, a person who has been unemployed for a bit, is struggling financially.  She maybe a recent immigrant. Suffering from abuse. Or experiencing other challenges.  From the beginning, Superb Maids chose to invest in long-term relationships with our employees.  We lend them a hand. We help them over the hump in any way we can - until they’re back on their feet and thriving: buying new cars, having plenty of food, creating families, buying their first homes (we even have a home-buying assistance program!).  Needless to say, that employee will be 200% more committed and diligent after experiencing our commitment.  

  Similarly, we invest in our relationships with other vendors, our competitors, our allies, and community as a whole.  We support local charities. We actually care. Some people think that contributing to non-profits is not good for business.  But those people are wrong. It’s excellent for business, since people like doing business with companies they like.  

Systems.  Once we found ourselves being in high demand and experiencing neck-breaking growth pace, we had two choices: 1) have a nervous breakdown, or 2) come up with systems and tools to handle that growth.  While we were really tempted to choose the first option, we ultimately went for the second one. Today nearly every aspect of our business has a system that improves consistency of operations. Our customers get automated reminders of appointments by email and text.  Employees watch training videos for every aspect of their job. For every hiccup that comes up, we let ourselves feel bad for 5 minutes, followed by creating a system that would prevent this hiccup in the future. 

* * *

All in all, building a great cleaning company is no rocket science.  Yet, majority seems to struggle. Of those companies who succeeded, all three of the elements above are present.  All of us - without fail - have the right mindset, relationships, and systems. 

Congratulations to our team for winning SBA's 2019 Nevada Small Business of the Year!

What an incredible honor! Our SBA loan officer has nominated us without our knowledge and we were surprised and blown away by the community’s response.